*Please note that all items in the collection 'sale' are final*
*Please note that Mystery Box items & underwear cannot be returned or exchanged and sales are final*
*Please note that Mystery Box items & underwear cannot be returned or exchanged and sales are final*
Free Shipping:
- Occasional Free Shipping promotions will be available for retail orders.
- Promotional free shipping method is based on weight and destination therefore may be First Class Package, Priority Mail or UPS Ground.
- Free shipping does not apply to international or wholesale orders unless specifically noted.
- All applicable custom fees, taxes and duties are the sole responsibility of the customer.
Processing and Production Times:
- Lead Times will vary (currently at 2-3 business days). Processing times are the length of time it takes for the placed order to be fulfilled. This is separate of shipping times.
- Shipping information will be sent to the customer at the end of the processing time.
- Orders placed after 2:00pm Eastern Time start their processing period the next business day.
- mercedestourism does not process on Saturdays, Sundays or Holidays.
U.S Shipping Methods:
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Shipping options and prices will vary based on the items you have in your cart.
- Shipping time selected applies to the amount of time the package takes to arrive once it leaves our warehouse. mercedestourism still requires processing time before an order ships.
- mercedestourism uses USPS, UPS, FED EX and other services to ship your apparel.
- mercedestourism is not responsible for lost items marked delivered by USPS.
- Shipping rates are based on time, weight and location. All shipping times are estimates and can not be guaranteed.
International Shipping:
- Free shipping does apply to international orders over $100 EUR.
- Once your shipment has left USPS international sorting facility, it may not be trackable by mercedestourism or USPS depending on location.
- All applicable custom fees, taxes and duties are the sole responsibility of the customer.
- Most customers will be required to pay custom fees, taxes and duties to the delivery service before receiving their package.
- It is at the sole discretion of custom agents to release your package. Customs agents may delay delivery of packages.
- For more information on customs and duties charges, please contact your local customs office.
Returns/Refunds:
- Visit our Return Center to begin your Return.
- Returns are eligible up to 30 days after delivery date.
- Refunds are eligible up to 45 days after purchase date.
- Items purchased from the 'sale' category are considered clearance and not eligible for returns.
- mercedestourism does not accept returns for bra's or underwear.
- Items found to be defective, damaged, or incorrect upon arrival will have shipping cost covered by mercedestourism.
- Returns due to sizing or other will be at the cost of the customer. Tallinas iela 6, Rīga LV-1001 Latvia (+371)65938533
Exchanges:
- mercedestourism will accept items for exchange if in new condition, unworn and free of damages by the customer within 30 days of purchase.
- Items purchased from the 'sale' category are considered clearance and are not eligible for exchanges.
- mercedestourism does not accept exchanges for bras or underwear.
- Shipping costs for exchanges are at the responsibility of the customer.
- To begin your exchange, please contact [email protected]